Our responsibility

We care for your health and safety

Our customers’ well-being is our top priority, as your travels enhance local tourism. Together, we commit to honoring, safeguarding, and taking responsibility for the communities we visit.

• To ensure your trip runs smoothly before, during, and after your journey, we have a dedicated support team available 24/7. You’ll have a tour guide by your side throughout the trip, and behind the scenes, our operations and guest support teams are always in touch with them and on call around the clock. You can travel with confidence, knowing you’re in great care.
• Our team members, including tour guides, drivers, tour operators, and local contacts, are highly trained in both first aid and advanced hygiene practices, ensuring the highest safety standards throughout your journey. They are well-versed in physical distancing procedures and will maintain a strong sense of responsibility when it comes to the health and well-being of all our guests. Throughout your trip, our staff will operate with a clear duty of care, not only by adhering to established protocols but also by actively monitoring the hygiene and safety practices of all travelers. They will be ready to offer guidance and advice as needed, ensuring that high hygiene standards are consistently maintained. This attention to detail will allow you to enjoy your experience without worrying about the behind-the-scenes safety measures.
• We collaborate with esteemed local services that demonstrate exceptional standards. Our selection process is meticulous, as we partner only with hotels, restaurants, suppliers that prioritize the health and well-being of our guests. Each partner is committed to adhering to our stringent guidelines, ensuring that they consistently meet our high expectations

We care for Nature and wildlife

Any negative impact on the environment poses a significant threat to the tourism industry and the natural beauty that attracts visitors. In our itineraries, we prioritize the values of nature by showcasing remarkable destinations such as Milford Sound, Halong Bay, and Great berrier reef.

During our visits to places like Ecosanctuary and kiwi conservation areas, we take the opportunity to educate our customers about the effects of human activity on these precious natural wonders. We explain how tourism can both positively and negatively impact these ecosystems, fostering a deeper understanding of our role in preserving them.

We emphasize the importance of responsible tourism, encouraging our guests to adopt practices that protect wildlife and their habitats. Our commitment to sustainability means we actively promote ways to minimize the impact on local animals and ecosystems, whether it’s by following established guidelines or simply being mindful of our surroundings.

By instilling a sense of stewardship in our travelers, we hope to inspire a collective effort to protect these natural treasures for future generations. Together, we can ensure that the beauty of our environment remains intact, allowing tourism to thrive in harmony with nature.

We care for local people

We deeply value the local communities and their cultures, understanding that fostering a mutually beneficial relationship is essential for sustainable tourism. A true experience of any destination goes beyond sightseeing; it encompasses engaging with local attractions, immersing oneself in cultural practices, and savoring authentic cuisine. Respecting the values and traditions of local people is fundamental to our approach.

At FiveE Travel, we are committed to supporting local economies by actively choosing their services. This includes booking tours at Te Puia, where visitors can learn about Māori culture and geothermal wonders, and indulging in street food in Hanoi, which allows travelers to taste the vibrant flavors and culinary traditions of the region. We also promote local artisans and products, ensuring that our guests have the opportunity to support local craftsmanship and businesses.

We believe that by connecting travelers with locals, we create enriching experiences that foster understanding and appreciation for diverse cultures. This not only enhances the traveler’s journey but also contributes to the well-being of the communities we visit.

Moreover, we encourage our guests to engage with local customs respectfully and to consider the impact of their choices on these communities. Whether it’s participating in cultural events, learning traditional crafts, or simply sharing a meal with locals, every interaction strengthens the ties between visitors and the community.

By prioritizing these connections, we aim to create a travel experience that celebrates local culture while contributing to its preservation. Together, we can ensure that tourism remains a positive force, enriching both travelers and the communities they explore.

We care for the world

Finally, we care deeply for our world and our planet. While modern civilization has brought numerous benefits, we recognize the need to reduce our negative impact on the environment. In the destinations where FiveE operates, including Vietnam, New Zealand, Thailand, and Australia, we are acutely aware of the environmental challenges—like pollution in Hanoi and the ozone hole in New Zealand. We strive to minimize our footprint by rejecting tours that generate excessive emissions and by using recycled materials and eco-friendly transportation. Our tour guides are dedicated to reminding you, at any moment, of the importance of responsible travel and the steps we can take to protect the places we explore.